Experienced terrific purchaser service sine 1/17. Been pulled off the FRA flight and stayed for 2 days in Philly. Nowadays one/19 I'll resume my flight to FRA with up to par documentation. To my surprise the ticket agent within the sign in counter have been Completely impolite, not helpful and predicted me to seek out my baggage that was checked in to the 17th Which I had been not able to retrieve After i was pulled off the flight on Sunday.
In April 2014 I used to be supplied a voucher for aiding having an ill individual on one of yur flights. Sad to say resulting from some unexpected circumstances I haven't been able to benefit from the voucher.
American Airways has the worst shopper service of all Airways I've Utilized in my 63 many years. My spouse’s anniversary earrings had been stolen out of her suitcase on June 20, 2013 and Shopper service has REFUSED to contact us again after reporting the thief the working day it occurred.
We flew Pretty much within just eyesight of the place, and afterwards the captain arrived on and stated that the technological issue was performing up, and as an alternative to landing exactly where our destination was, they required to convert back again to own it serviced by people today that may essentially do that.
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I had been trying to buy ticket for 15 12 months outdated son and couldn’t use Site for he was regarded insignificant. I named consumer service and she or he assisted me with airline acquire. I precisely requested if I required to terminate if I could within just 24hours. This attendant mentioned Certainly. I discovered four several hours later the reason son would want to fly was cancelled. I known as back again to cancel the flight the attendant explained to me I couldn’t cancel flight and it was a nonrefundable ticket. I instructed her condition as stated previously mentioned she reported she couldn’t do just about anything. I questioned for your supervisor, I obtained a person and discussed the problem, she claimed I couldn’t cancel it and get my a refund she was very impolite and hung up on me. I termed again to ask for another supervisor and as I had been conversing with this supervisor she informed me that the last supervisor mentioned in her history I refused voucher. What at any time a voucher was I was not even guaranteed. Then next supervisor instructed me what she imagined. Therefore the flight wasn’t cancelled since she stated to attend a pair days before I make my ultimate final decision and she or he would wave altering cost to take action And that i shouldn’t have any difficulties.
I didn't have any baggage to examine! Why does AA Buyer Service keep on to lie about explanations which the flight was overbooked? The ticket agent advised me the flight was overbooked.
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Just flew The united states airlines by way of american eagle….had the rudest flight attendant ever….One more passenger was javing concerns on connecting flight …she was so apprehensive missing it…flight attendant was so rude and no help….she was horrible to passengers complete serving beverages…..we sat for 20 minutes waiting around foe gate when landing in chicago…many of us required to uae restroom…she snapped at men and women after we tried to use restrooms.
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getting in contact with a true individual at AA purchaser service is close to unattainable. The Web-site checklist a cell phone number, that's for cargo and that only references a Site that is definitely no help whatsoever.
all to usually, management is contacted when points go Completely wrong…this is not a type of letters…..i am getting in contact with american navigate to these guys Airways client service as a consequence of a great flight attendant named MARITA LORDI (FA #nine
I'm standing at American Airways counter in McAllen, Tx awaiting a lodge voucher 3 hours right after landing from Flight 5783 that was redirected as a consequence of bad temperature around Queretaro.